Whether you're in the middle of a project or have already completed a project, your expert is happy to help you with additional work you may need to be done.
There are 2 ways to contact your expert and continue working with your expert:
If this is a new un-related request, you may wish to post a new project and include your expert's name in the 'Preferred Expert' field of the submission form.
This will help to keep each project and communication thread separate and maintain a neat and tidy workroom.
If this request is related to an existing project (i.e. needing additional work done on the same website), you can message your expert in the project and choose to continue working inside of the same project via 'Additional Task' which is like a sub-task inside of the main project. Only your expert can create additional tasks.
To do this, you'll want to post a new comment inside of your project workroom to contact your expert and inform them of the new work that is needed.
Even if a project is already marked as complete, the workroom remains open and active and any new comments you post will initiate a notification to your expert alerting them of the new comment.
Your expert will then check in with you to review the scope of work needed and after it is properly defined and understood, will indicate the price for you to have the work done.
Upon your confirmation and agreement of the additional work, your expert will then create an 'Additional Task' inside of the project which you will then be prompted to deposit safely into escrow using a credit card or PayPal.
The money will be kept safe in escrow, just like on the main project, while the work is being carried out.
Upon completion of the work and when you are happy with the results, you will be able to mark that additional task as complete, thereby releasing the funds from escrow to your expert.
You may have multiple Additional Tasks inside of the main project and each funding will have its own 'Mark As Complete' button.
Marking complete of 1 of the Additional Tasks will not have any impact on the other Additional Tasks which may also be funded.
The same applies to the main project; marking complete the main project will not release the funds inside any of your Additional Tasks. These are all separate and independent of each other.
If you have any questions about Additional Tasks or how to continue working with your expert on new requests, please message us in support and we'll be happy to help :)
You can email us at firstname.lastname@example.org or simply click the small Intercom icon bubble in the lower right corner of this page.