Your experts are always here for you, even after you mark a project as complete. When a project and all of its additional tasks are completed, it will move to ARCHIVED in your dashboard. However, the workroom of a completed project remains open, and you can message your expert at any time. They’ll reply when they’re available, and you’ll receive a notification once they do.
Your expert can also create new additional tasks in a completed project, which allows you to continue working together within the same project after completion.
28-day post-completion guarantee
You have 28 days after marking a task as complete to request fixes for any bugs or in-scope issues free of charge.
As long as the issue is related to the work delivered (and not a change made on your side afterward), your expert will address it at no additional cost.
This 28-day guarantee is one of the most generous in the industry. If you have any questions, feel free to reach out to the Support team.
Response time
Our experts are located around the world, so please allow some time for them to reply, as it may be nighttime in their region.
If it has been more than a few days, or if your request is urgent, reach out to Support at any time and we’ll be happy to help you reconnect with your expert.