If your payment via Stripe failed, we suggest you:

You can also choose to pay via PayPal on the payment popup.

If you don't see the payment popup for the project, please refresh your browser window, and it will pop up in no time, as shown in the gif below:

To look for the unpaid additional task, click the link in the banner or the "VIEW ALL TASKS" button on the right side of the project's page.

If you haven’t funded a task yet and need an invoice for a wire/bank transfer, please contact Support, and we will send you a proforma invoice.

We can accept wires in EUR and USD. We have a EUR account in Denmark and a USD account with Wise in the USA.

The proforma invoice contains Codeable’s business details, the amount due, Codeable’s bank account information, and, if provided, your company’s business details, purchase order, etc.

We suggest you contact your bank or card company, which will help you pre-authorize the transaction. And please also let them know this is a monthly recurring payment.
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When the retainer payment fails four times, it will be canceled automatically.

If you need to change the payment method or update your card for a retainer task, please contact us via live chat or email at [email protected]. We’ll send you a secure link where you can update your payment details. Future payment attempts will then be charged to the updated card.

If payment attempts for the retainer task still fail—or if you prefer to use PayPal instead—you can continue through regular additional tasks rather than a retainer. In this case, your expert will create a new additional task each month for the upcoming maintenance work. You’ll need to mark the previous month’s additional task as complete and fund the new one, since payments will no longer process automatically.

For more information about retainers, please check this article.