Having trouble paying for a project/an additional task
If your payment via Stripe failed, we suggest you:
try one more time again, and please double-check that the payment information is entered correctly
or try a different payment method
or contact the issuing bank for more information and help
You can also choose to pay via PayPal on the payment popup.
If you don't see the payment popup for the project, please refresh your browser window, and it will pop up in no time, as shown in the gif below:
To browser the unpaid additional task, click the link in the banner or the "VIEW ALL TASKS" button on the right side of the project's page.
Paying through bank wire transfers in EUR and USD and Wise
Besides paying via Stripe and Paypal, we offer the option of paying through bank wire transfers in EUR and USD.
Additionally, we provide the option of using Wise (https://wise.com/us/) in USD.
If you are interested in exploring these options or have any questions, please get in touch with the support team via the live chat or email us directly at [email protected].
Having trouble paying for a retainer task
For a new or ongoing retainer task
We suggest you contact your bank or card company, which will help you pre-authorize the transaction. And please also let them know this is a monthly recurring payment.
When the retainer payment fails four times, it will be canceled automatically.
Change the payment method for the retainer task
If you need to change the payment method or update your card for a retainer task, please contact us via live chat or email at [email protected]. We’ll send you a secure link where you can update your payment details. Future payment attempts will then be charged to the updated card.
If payment attempts for the retainer task still fail—or if you prefer to use PayPal instead—you can continue through regular additional tasks rather than a retainer. In this case, your expert will create a new additional task each month for the upcoming maintenance work. You’ll need to mark the previous month’s additional task as complete and fund the new one, since payments will no longer process automatically.
For more information about retainers, please check this article.